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Got questions? We can help Frequently Asked Questions

We are dedicated to making sure your USA and UK shipments are air freighted and delivered to you with ease.

We make international shipping easy so why should you only shop from your brands or stores only when you travel or worse still use unreliable shipping companies when we can help you get your items, sorted, consolidated and delivered without any hassle.

Do not hesitate to contact us if you require any information on our service and  we will be happy to be of service

Before contacting us, here are some common questions about Martlounge and their answers

What Is Martlounge?
Martgounge is a modern quintessential lifestyle enhancing Shopping Company. Like a delivery bridge, it was created to aide Africans 'shopping appetite' for foreign products. We are an online portal, a shopper's easy path to brands and products, and, a provider of mailing/shipping address to shoppers. We are a hassle free one-stop-shop that get orders delivered to your door step.
What Countries Can I Use Your Service To Shop From?
We have presence in United Kingdom , United State of America , and some more countries to come.
Do I Get Address From All The Countries You Operate In
Yes we provide you with addresses in all the countries
Do I Pay Money To You
No our membership is free and you will not need to pay to sign up with us
What Do I Do To Get Address
All you need to do is create your own Martlounge account
What Is Suite Number?
Martlounge Suite Number is your uniquely designated code that must be in your address for us to be able to receive and identify you as the owner of the parcel we are receiving
How Can I Apply Register To Get Address
Sign up on our website, you will immediately receive address of all countries Martlounge operates that you can use to shop online.
When Can I Start Using The Address To Shop
Immediately you receive registration confirmation, you are free to start shopping! Martlounge will immediately begin accepting your merchandise
How Do I Enter My Address On Retailers Site
Enter your Martlounge address as the "Shipping Address" as shown below, whenever you buy from online stores.

Name: Your Name
Address (line 1): XXXX
City: London
State: Greater London
Postal Code: E3 XX

Name: Your Name
Address (line 1): 3821 Highway XXXX
City: Houston
State: Texas
Zip Code/Postal Code: 77XXX

To find your Martlounge address, sign in to your account, and it will be in the upper corner.

You may also be asked for a "billing address" when paying online retailers. Use the home country address associated with your credit card.
How Does My Martlounge Account Work
Sign in to your Martlounge account to:

1. Create a freight/shipping request
2. Get update when your merchandise has been received at our warehouse
3. Track the status of your shipments
4. Update any of your account details such as credit card, shipping address and membership information.

Note: we will normally send email notification when you receive a package, or when ever your merchandise get sent to your local pick up
Can I Receive Parcel In Other Names On My Martlounge Account
Yes this is possible with our premium service and as long as you quote your unique suite number however we would require you to inform us before such order is made as we would as part of security need ID of family or friends buying through you

Note : we offer free account so you might encourage friends and family to create there own account and you will benefit form our referral reward
Can I Consolidate My Shipment
Yes you will indicate to us if you wish to combine all your shipment or you would prefer we send as fast as we receive but we advice you consolidate to save cost
Does Repacking Save Me Money
Many stores pack your items in boxes that are too large or not properly prepared for global shipping. Martlounge will take extra time to ensure all your merchandise is properly packaged for international shipping. Our FREE repackaging service will save you money in shipping costs and also helps ensure your purchases are not damaged during transport.
Can I Request My Shipping To Be expedite
Yes depending on how urgent you need to receive your parcel , at your request if you are able to pay our express shipping service we will be happy to engage any of our major courier partners to get your parcel to you as soon as we receive instruction from you
When Am I Charged For Shipping Cost To My Selected Local Pick Up Point
Once we receive instruction from you to ship we will send you an invoice detailing what to pay and where and how to pay
How To Submit a Ship Request
Log in to Martlounge account and select "Request Freight" from main menu, fill the form to notify us of the warehouse location you will be sending your order (Note that you must fill and submit the request freight form every time you want to ship an order).
How Long Would My Parcel Take To Reach Me
The transit time for shipments is typically three to five working days.
What Is Personal Shopper Service And Why Do I Need It
Some retailer might have security features that will prevent selected countries or cards issued in some countries to buy from there site and this is where our dedicated and friendly team step in to bridge the gap by personally / physically going all out to help procure according to your instruction in placing your order
How Does Personal Shopper Service Work
Select the "Shop for me option" and;
Simply provide our Personal Shopper team with your order information,
The payment method will be communicated to you and once we receive payment
our team will purchase the goods for you.
Will I Be Billed In Local Currency
Yes Martlounge will convert billing transactions from USD/GBP to your local currency. Conversion rates are based on daily foreign exchange market averages gathered from frequently updated sources, including financial institutions.

To know the exchange rate you are billed in your local currency:

Sign in to your Martlounge account
Click on exchange rate menu
What Form Of Payment Do You Accept
You can pay into all our local bank account once you have the right amount converted with the days rate.

You can also pay the foreign currency equivalent using Paypal
How does Personal Shopper (Shop For Me) work?
Log in to your Martlounge account, select "Shop For Me" menu to provide the product details and merchant information, and then click the submit button to send it to our Personal Shopper team.

After you submit your request, one of our Personal Shopper experts reviews the order. Your Martlounge account is billed for the actual cost of the purchase.

Martlounge raises an invoice and after we receive payment from you, we will purchase the items for you.

Martlounge will ship the purchased items to your door or you pick at any of our pick up points.

Your Personal Shopper purchased items will arrive at our warehouse address like any other order, ready for shipment, it couldn't be easier!

Once the merchandise arrives at our distribution center, it will appear in your inbox and be available for shipment to you as usual.
Martlounge Personal Shopper (Shop For Me) costs
A Personal Shopper Service cost is meant to be applied per order, not per item but at this time we offer it @ 5% on cost

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