This part covers our FAQs. Hopefully we can make available to you most of the information you need here.
How do I search for products?
Click on the category name on the left of the homepage to view the products we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.
How do I place an order on your website?
Once you have found your preferred product, just follow the steps below:
• Select a preferred colour/size and then click on ‘add to cart’, to add this product into your cart.
• Click on the ‘proceed to checkout’ tab to complete your order process.
• At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
• Click on your preferred payment option before clicking the ‘submit order’ button
If you encounter any problems while placing your order, do not hesitate to contact us on 09083107096 or email us at email@example.com or contact us on Facebook, Twitter or Google+
How do I register?
Kindly click on the account tab located at the top right end of our homepage.
A screen provides you with the option to, login if you are an existing customer or register as a new customer either by filling the form with some personal information.
After updating the required fields, click on the submit tab to create your account.
Do you sell UK used or fairly used products?
All the products on our website are brand new. We assure you authenticity and originality.
Can you deliver to me outside Lagos?
Yes, martlounge.com delivers products to customers anywhere in Nigeria.
Can you deliver outside Nigeria?
Yes, Martlounge delivers outside Nigeria.
When will I get my product after I place an order (delivery period)?
Our standard delivery timeline of 2-10 working days in Lagos and for regions outside Lagos. As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way. You will also be contacted by our dispatch personnel on the day of delivery.
Do you have an office address?
Yes we do. Our corporate office is located in Ikeja. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep.
Can I pick up my item instead of having it delivered?
Martlounge.com offers delivery services because of the goal of convenience. We do not encourage our customers to come to our office since products can be brought to their door steps. However, we have pickup station in Ikeja. Please visit the checkout page to choose a pickup of your choice from the available options.
What is your online security policy?
We want to make sure that you're safe and secure when you're shopping with us online. As part of our commitment to this, we perform random checks on orders and this means that you may need to prove your identity. Customers will be contacted by phone or email and will have up to 24 hours to provide us with the required information.
Do I have to order online?
Yes, as we are an online retailer, you can only order online. This is the best way to pay. It is fast, safe and secure.
How do I know that you have received my order?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been confirmed.
Can I make changes to my order?
Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!
How do you charge for shipping?
A charge is applied based on your shipping address.
What if I am not home at the time of delivery?
Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled within 3 days. Please note that your order will be cancelled after 2 re-delivery attempts.
Can my parcel be delivered to an office address?
Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.
My items haven't arrived yet. What can I do?
If you haven’t received your items after the 5th day, kindly contact us on 09083107096 or send an email to firstname.lastname@example.org (quoting your order number).
Which locations do you accept Cash on Delivery?
We accept cash on delivery in central areas of Lagos, Abuja, Portharcourt and any other town that can be selected as cash on delivery from our website (in future). Cash payments cannot exceed ₦50,000, but payments over ₦50,000 can be made via POS. You are encouraged to pay with your card on our POS machine carried by our delivery men. However, if you prefer to pay in cash, please make sure you have the exact amount as our delivery men do not carry petty cash.
How do I track my order?
We will send you an email when your order is shipped. You can also send an email to email@example.com to enable us provide you with adequate updates on the status of your order.
Will I receive all my orders in a single package?
We endeavour to send out products readily available as most of our customers appreciate prompt deliveries. If your orders do not come in a single package, be rest assured that the remaining item(s) will also be delivered to you within the delivery timeline
How do I make Payment?
Martlounge.com has three payment options to choose from: Pay on Delivery or prepay via local and international Mastercard, VISA and Interswitch Verve cards or via bank deposit. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.
Are your prices negotiable?
Our prices have already been discounted to make them as competitive as possible. The prices are not negotiable.
Will my card details be safe?
Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt your payment card to ensure your details are safe.
Why has my card been declined?
There can been several reasons why your card has been refused such as the use of a wrong PIN. For further details, please contact your card issuer.
Can I use two methods of payment when ordering online?
Unfortunately we currently only accept one payment method per order. However, this is something we are looking to introduce in the future.
What if my parcel does not arrive?
We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel, in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you
How do I use a promotional code?
Once you've reached the Checkout stage, enter your promotional code into the 'Redeem a promotion code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.
Do you have a size guide?
Please view our size guide here.
Are you going to get more stock?
We add new products on a weekly basis, but we also run out of some items everyday too.
Can I pre-order an item?
Only items stated as pre-order items can be pre-ordered, and delivery of pre-ordered items could take 4-8 weeks.
How can I contact you?
Please visit our Contact Us page for details of how to get in touch. We aim to respond to queries within 24 hours (Monday-Friday)